Factory Reset of Control Panel Lock username and password for the HP Officejet Pro 8625 e All-in-One

[micrenson]

How do I perform  a Factory Reset of the Control Panel Lock username and password on my HP  Officejet Pro 8625 e All-in-One? I forgot it completely and now find myself unable to do any wireless related work with the device.

[Dvortex · Accepted solution]

Hello, @micrenson – Hope you are well 🙂

Thank you for engaging in HP Support Forums. I am glad to be of your assistance!

I understand your printer is asking for an administrator password. Is the printer connected to the network already? If so, let’s try to fix the issue by following the steps mentioned below:
 

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Now go to the Security Tab - Administrative Settings.
• Uncheck the "Control Panel Lock".

If the issue persists, then we will have to completely reset the printer. I am sending you a private message to perform the reset on your printer. Please click on the mailbox icon at the top-right corner to access your inbox.

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[micrenson]

Your private message solved my problem. Thanks!

[Dvortex]

Hello, @micrenson

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂
 

[awcolich]

Can you please send me the instructions to factory reset my officejet pro 8620?  I am having the same problem as the OP and haven't found any other way to fix it.  Thanks in advance.

[micrenson]

Re: Factory Reset of Control Panel Lock username and password for the HP Officejet Pro 8625 e All...

From:  Dvortex

Sent: ‎07-04-2017 12:05 PM

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Hello,

Please perform the steps mentioned below to do a semi-full reset on your printer. Please note performing a semi-full reset will put the printer back to its factory state.

• Press Power button to turn the Printer On.
• Press BL, BL, BL, BL (Bottom left icon. The “return” icon which may not be highlighted. Look closely to find it and tap on it 4 times) Buttons, in sequence. Check the fig below for ref:
  
  
   
• Touch Support Menu.
• Select Reset Menu and Touch OK.
• Select Semi-Full Reset and Touch OK.
• Wait for unit to Power Down/Turn Off.
• Press Power button to turn the Printer On.
   

Please let me know whether that works for you, and if it does resolve your issue, please mark my public post as aSolution. Kudos would also be appreciated 

Good Luck!

[awcolich]

Thanks! That solved my issue.  I've been beating myself up over this for weeks!

[micrenson]

You are welcome. Glad I could render assistance in return.  Happy New Year!