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‎08-18-2020 11:35 AM

HP Recommended
Product: HP Amp - T8X39A
Operating System: iOS

My printer was working wonderfully when we first opened it. But after we stopped using the printer for a few days, the black ink somehow began to fade as it printed. It says I’m good on ink, I realigned my ink carts, I did the cleanings (lvl 1 & 2), the smear cleaning, etc. It just seems like nothings working. I haven’t tried putting in new ink because I am on the instant ink plan and it’s telling me not to do that. I just am at my wit’s end because this is a true necessity in my home. 

1 REPLY 1

‎08-19-2020 10:22 AM

HP Recommended

Hi @MommaBear322

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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