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HP Recommended
HP7525 All in One Printer
Microsoft Windows 10 (64-bit)

Recently i upgraded my network to TENDA Nova mw6 Wireless Mesh.  My HP7525 wirelessly connected to my old Linksys E4200 without an issue.  I am unable to connect to the TENDA Nova mw6.  Using the wireless setup wizard, the printer finds the SSID and accepts the password. It displays the network and the WPA passphrase then when i select connect (OK) it attempts to connect but fails. Diagnostic print out states Wireless on PASS / Wireless working PASS / Connected Not Run / Network Name (SSID) Found PASS / Other networkks detected matching your nework name (SSID) yes / Wireless networks Detected 8/ Printer Settings consistent with Wireless Router Settings PASS / No Filtering FAIL / Channel not run / Security PASS .  

 

The Current Configuration states the Authentication Type is WPA-PSK and Encryption is Automatic (AES or TKIP).  

 

TENDA Nova mw6 support states that older HP Printer software does not accept WEP2 security, which is what the NOVA mw6 uses.  TENDA Nova does not provide access to their router via web page, only through their iOS app, which provides no options to change security.  I have not filtered any device via MAC address on the TENDA Nova.  There is no 'whitelist' available in the TENDA interface. 

 

i have updated my Printer with the latest firmware, my computer with the latest drivers and i have reset to factory settings without result.  I have used the latest "Troubleshoot Network Failure Wizard" and no result. Also  unable to transfer from a USB printer to wireless printer.

 

I am seeing this wireless printer connection issue out on the MESH network forums.  

 

Can HP help me to fix this issue please.

1 REPLY 1
HP Recommended

I had exactly this issue when moving from my Virginmedia  SuperHub2 (basically a rebadged netgear router/cable modem)  to a tenda mesh system.  I put the virgin box in modem mode as instructed and wired the first nova to it. Great wifi and all other devices worked fine but the HP printer would not connect. 

I solved the problem by putting the Viginmedia back to router mode and switching the tenda novas to bridge mode. This passes the router duties back to the virgin box from the mesh boxes.

The HP printer now connects to the virgin router wirelessly (separate SSID from the novas). The 1st Tenda  Nova is connected to the virgin router by wire as before. 

I haven't tried connecting the printer to the Nova SSID since making the change as everything  is working (if it aint broke why fix it? ) but  I think that would work too with the Nova's  MAC filtering disabled in birdge mode.  

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