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‎12-13-2022 07:13 PM - last edited on ‎12-14-2022 10:11 AM by Retired

HP Recommended
Product: HP ENVY 6055e All-in-One Printer

Setup new printer for AirPrint and printed a test page. Now I have a file that has been “ Processing” for several hours. Anyway to clear it? 

Category:
1 REPLY 1

‎12-18-2022 08:43 AM

HP Recommended

Hi @Wthompson6311,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with your HP ENVY 6055e All-In-One Printer wherein the print job is stuck in the queue.

 

Please follow the steps listed below to reset the unit.

1. With printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.
NOTE: HP recommends plugging the printer directly into a wall outlet.
5. Turn the printer on.

 

Hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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