File won't print as says 'not supported file'

[Hauxley30]

I've tried printing from my Huawei pad but it won't let me print the Word document as it's stating 'not supported file'. Honestly, I just want to print something. Why does everything have to be so complicated!! 

[Dragon-Fur · Accepted solution]

@Hauxley30 

Welcome to the HP Community.

I had to look up the "Huawei pad".

Reference

https://consumer.huawei.com/en/tablets/matepad-pro-12-6/specs/

Appears to be a mobile notebook similar in size / shape / general type to an iPad

Huawei pad does not run Windows 10 - printing software for Windows 10 won't work on this device.

Operating System:  HarmonyOS 2

The Harmony Operating System appears to be a derivative of Android.

The problem, if there is one, might be that this Operating System is not compatible with any HP print application available for the printer.

Google owns the Play Store (where one might normally find Android apps) - getting apps for your Huawei "pad" might require that you go through whatever "apps" portal is available for the Huawei products.

Personally, I think the complication is simply one of finding an application you can use on your product that supports Print.

Assuming that is the case, the printer is unaware of what it is printing - the print application must provide the means to translate the data into a format that printer can understand and send that data across your network to the printer.

In general, Printing a PDF file is more likely supported in most Operating Systems.

Consider Exporting your Word document to PDF and print that file.

References / Resources

Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first.

Open the section for your printer series  >  Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

ENVY 6010e All-in-One ENVY 6020 All-in-One ENVY 6020e All-in-One ENVY 6022 All-in-One ENVY 6022e All-in-One ENVY 6030 All-in-One ENVY 6030e All-in-One ENVY 6032 All-in-One ENVY 6032e All-in-One ENVY 6034e All-in-One ENVY 6052 All-in-One ENVY 6052e All-in-One ENVY 6055 All-in-One ENVY 6055e All-in-One ENVY 6075e All-in-One

HP Smart app (Android, iOS) HP Print Service Plugin (Android) Apple AirPrint Wi-Fi Direct Samsung Print Service Plugin Mopria Print Service (Android, Amazon Fire OS)

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 6020 All-in-One Printer 

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Question / Concern Answered, Click "Accept as Solution"

[Hauxley30]

Thank you so much for your help. That's a really comprehensive reply and has helps me to understand what was going on. I eventually saved it in PDF format and sent it to myself as an attachment in an email; saved it again and it printed quite happily x

[Dragon-Fur]

@Hauxley30 

You are welcome.

Honestly, my world must be tiny - I was unaware of the device brand.  Learned something new...

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[Hauxley30]

I'm in England. It's a reasonably well known brand here, if only for being (dis)reputable for doing something like providing 4 or 5 G but without the necessary security requirements to go with it.