Flashing envelope symbol

[Snoopy539]

Hi,

The "i" light on my printer is highlighted and I have a flashing envelope symbol. Any idea what's wrong?

 

[Gaya1239]

Hi @Snoopy539,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Snoopy539]

Hi,

The link you provided doesn't work. 

According to Amazon my model is 2710e.

[Gaya1239]

@Snoopy539,

Thank you for your reply, not to worry I'll guide you please follow the steps You can find the product details. 

Find the product name, number, and serial number on the label on the printer.

On the back of the printer

On the bottom of the printer

please follow this link

https://support.hp.com/us-en/document/ish_2039298-1862169-16

[Snoopy539]

SNPRC-1901-01?

[Gaya1239]

@Snoopy539,
Thank you for your reply I have sent the private message

[Snoopy539]

Hi,

You haven't sent me the private message? The only messages I've got from you are ones saying I haven't replied.  I haven't replied as I'm not getting notifications you've replied 

[Gaya1239]

Hi @Snoopy539,

thank you for your reply 

I understand you are facing a blinking light issue with your printer won't print the Flashing envelope symbol Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.
• Click here and follow the troubleshooting steps for HP Deskjet F4100 All-in-One Printers - Blinking Lights

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Snoopy539]

Thanks. I'll try and get the chance to do this later. 

[Gaya1239]

@Snoopy539,

Thank you for your reply please try and let us know.