• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-28-2022 12:47 PM

HP Recommended
Product: HP OfficeJet 8014e All-in-One Printer
Operating System: Microsoft Windows 11

Hello, I've seen that you've helped others resolve the same issue by privately messaging them a method and I would like to request that if possible.

 

I was just setting up our new printer and must have made a typo (twice!) when setting the admin password for the EWS. Now it constantly says that I've entered the wrong password and blocks me from accessing any of the settings. I should have just kept it with the initial Printer PIN.

 

Any and all help will be gladly appreciated.

 

I have already tried the "Restore Network Settings" - "Reset Router, Printer, and Computer" - "Wireless Setup Wizard" method to no avail. Please help, as the printer is absolutely brand new and I've just registered it all for the promotional 9 months of Instant Ink with HP+.

Category:
1 REPLY 1

‎01-31-2022 10:12 PM

HP Recommended

@Skye-EBikes

 

Welcome to the HP support community.

 

I understand that you want to reset the printer, I am glad to assist you.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.