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HP Recommended
HP OfficeJet 8014e All-in-One Printer
Microsoft Windows 11

Hello, I've seen that you've helped others resolve the same issue by privately messaging them a method and I would like to request that if possible.

 

I was just setting up our new printer and must have made a typo (twice!) when setting the admin password for the EWS. Now it constantly says that I've entered the wrong password and blocks me from accessing any of the settings. I should have just kept it with the initial Printer PIN.

 

Any and all help will be gladly appreciated.

 

I have already tried the "Restore Network Settings" - "Reset Router, Printer, and Computer" - "Wireless Setup Wizard" method to no avail. Please help, as the printer is absolutely brand new and I've just registered it all for the promotional 9 months of Instant Ink with HP+.

1 REPLY 1
HP Recommended

@Skye-EBikes

 

Welcome to the HP support community.

 

I understand that you want to reset the printer, I am glad to assist you.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.