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‎10-08-2016 05:12 PM

HP Recommended
Product: HP Envy 5546
Operating System: Microsoft Windows 10 (64-bit)

Hi,

Just purchased new HP Envy 5546 for my daughter to use at University.

Bought this printer because of the offer of 9 month trial of HP Instant Ink.

Instructions on flyer in box say to activate during set up of printer. Followed the process & we created a HP connected account for her however we cannot activate the free trial it just keeps asking us for an activation code, it shows this as being on a card, however no activation code came with the printer. Is this how it works, should there have been a code in the box or should the retailer have supplied us a seperate code for the offer.

Thanks,

Graham.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-11-2016 09:54 AM

HP Recommended

Hi @Gstar916

 

Welcome to the HP Support Forums.  This is a great place to work with others over technical issues. As this is an Instant Ink issue, it will be best to reach out to the Instant Ink department directly. 

 

United States – HP Cloud Services at 1-855-785-2777 (indicating your call is about the Instant Ink Program) Monday to Saturday 8 a.m. ET – 11 p.m. ET and Sunday 10 a.m. ET - 7 p.m. ET

 

United Kingdom - HP Customer Support at 0207 660 0596 (indicating your call is about the Instant Ink Program) Monday - Friday 8:30 a.m. - 6 p.m. (except bank holidays)

 

France - HP Customer Service at 0969 320 435 (indicating your call is about the Instant Ink Program) Monday - Friday 8 a.m. - 6 p.m. (except holidays)

 

Germany - HP Customer Service at 069 2999 3434 (indicating your call is about the Instant Ink Program) Monday - Friday 8:30 a.m. - 6 p.m. (except public holidays)

 

Spain - HP Customer Support at 913 754 769 (indicating that the call is on Instant Ink Program) Monday - Friday 8: 30h to 18: 00h (except holidays).

Canada (English) – HP Cloud Services at 1-855-785-2777 (indicating your call is about the Instant Ink Program) Monday to Saturday 8 a.m. ET – 11 p.m. ET and Sunday 10 a.m. ET - 7 p.m. ET

 

Canada (French) – HP Cloud Services at 1-855-785-2777 (indicating your call is about the Instant Ink Program) Monday to Saturday 8 a.m. ET – 11 p.m. ET and Sunday 10 a.m. ET - 7 p.m. ET

Aardvark1
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

View solution in original post

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1 REPLY 1

‎10-11-2016 09:54 AM

HP Recommended

Hi @Gstar916

 

Welcome to the HP Support Forums.  This is a great place to work with others over technical issues. As this is an Instant Ink issue, it will be best to reach out to the Instant Ink department directly. 

 

United States – HP Cloud Services at 1-855-785-2777 (indicating your call is about the Instant Ink Program) Monday to Saturday 8 a.m. ET – 11 p.m. ET and Sunday 10 a.m. ET - 7 p.m. ET

 

United Kingdom - HP Customer Support at 0207 660 0596 (indicating your call is about the Instant Ink Program) Monday - Friday 8:30 a.m. - 6 p.m. (except bank holidays)

 

France - HP Customer Service at 0969 320 435 (indicating your call is about the Instant Ink Program) Monday - Friday 8 a.m. - 6 p.m. (except holidays)

 

Germany - HP Customer Service at 069 2999 3434 (indicating your call is about the Instant Ink Program) Monday - Friday 8:30 a.m. - 6 p.m. (except public holidays)

 

Spain - HP Customer Support at 913 754 769 (indicating that the call is on Instant Ink Program) Monday - Friday 8: 30h to 18: 00h (except holidays).

Canada (English) – HP Cloud Services at 1-855-785-2777 (indicating your call is about the Instant Ink Program) Monday to Saturday 8 a.m. ET – 11 p.m. ET and Sunday 10 a.m. ET - 7 p.m. ET

 

Canada (French) – HP Cloud Services at 1-855-785-2777 (indicating your call is about the Instant Ink Program) Monday to Saturday 8 a.m. ET – 11 p.m. ET and Sunday 10 a.m. ET - 7 p.m. ET

Aardvark1
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Was this reply helpful? Yes No
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