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AlPope
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Message 1 of 2
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Getting scan to memory devices has been disabled"" message.

HP Recommended
OfficeJet Pro 8600
Microsoft Windows 10 (64-bit)

Getting "scan to memory devices has been disabled" message.

It says to contact your administrator or person who set up the printer. I'm both - what to do?

 

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @AlPope

Welcome to the HP Support Community. I understand you are not able to scan to the memory device on the printer. I'd be happy to assist you.

 

Resetting the printer to its factory settings may help to resolve this issue:

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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