HELP PLEASE

[ronin_shogun]

hello 

have HP Envy 6052e

having trouble finding my printer on my mobile phone for Instant Ink HP Smart

no list pf printers when I tap "show list of printers"

do I need connection to printer via app to get Instant Ink or can I go ahead and just sign up

w/o mobile phone Smart app for Instant Ink subscription?

thank you.

[Raj_05]

Hi @ronin_shogun,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.  

Here are some steps that might help you find your HP Envy 6052e printer on your mobile phone for Instant Ink HP Smart.

• Make sure your mobile phone is connected to the same wireless network as your printer.
• Download and install the HP Smart app from the App Store (iOS) or Google Play Store (Android) on your mobile phone.
• Open the HP Smart app on your mobile phone.
• Tap on the plus icon (+) on the top left-hand corner of the app.
• Select "Add Printer" from the list of options.
• The app will start searching for available printers on the network. Wait for a few seconds until your HP Envy 6052e printer appears on the list.
• Select your HP Envy 6052e printer from the list of available printers.
• Follow the on-screen prompts to complete the setup process.

If your printer still doesn't appear on the list, make sure your printer is turned on and connected to the same wireless network as your mobile phone. You can also try restarting both your printer and mobile phone and trying again.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support