• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
We have new content about offline printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎06-03-2020 01:22 AM

HP Recommended
Product: HP 7612 printer
Operating System: Microsoft Windows 10 (64-bit)

My HP 7612 just stopped and now has printing heads missing or not installed...

 

I phoned HP repair centre and they said you cannot replace the print heads

The Control panel is stuck on the above message and you cannot even scan/fax from printer

 

So what now BIN it!!!

 

This was not a cheap printer and HP has caught me again

DONT BUY HP anymore!!!

I have a 15 year old Canon office printer/copier which is still working today

1 person had the same question
1 REPLY 1

‎06-06-2020 07:48 AM

HP Recommended

Hi @Nico24

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand you are not able to print due to this error. If you have tried the steps mentioned in this document and the issue persists, I'm afraid this is a hardware failure. 

 

The HP technician is correct, the printheads are non-removable in this model printer.

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.