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06-03-2020 01:22 AM
My HP 7612 just stopped and now has printing heads missing or not installed...
I phoned HP repair centre and they said you cannot replace the print heads
The Control panel is stuck on the above message and you cannot even scan/fax from printer
So what now BIN it!!!
This was not a cheap printer and HP has caught me again
DONT BUY HP anymore!!!
I have a 15 year old Canon office printer/copier which is still working today
06-06-2020 07:48 AM
Welcome to the HP Support Community. I'd be happy to assist you.
I understand you are not able to print due to this error. If you have tried the steps mentioned in this document and the issue persists, I'm afraid this is a hardware failure.
The HP technician is correct, the printheads are non-removable in this model printer.
If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.
Keep me posted for any other assistance.
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