HP 7640 wireless printing impossible

[Kathleen9]

I purchases an HP Envy 7640 in late January 2016 and have never been able to have it connect wiressly to my MacBook Pro for more than one print job.  The printer tells me there is no connection, no printer found, or even no paper--when it is completely filled with paper.   I have followed the suggestions posted in the forums and nothing works.  I have to reset the printer every time I print.  All software is up-to-date, I reinstalled the printer drives, etc.  I have not been been able to print 24 pages in 2 1/2 months. I bought it at Best Buy, where the return for refund or is 15 days.  I've had HP printers for 20 years.  I am sorely disappointed.  I'd like to return the printer to HP.  I saw the information on a forum in the past few weeks.  Please assist me.  I need a reliable wireless printer.

[Donal_M]

Hi,

Try removing the printer and then re-adding it by opening the preferences tab and then selecting "printers & scanners".

From there, click the minus sign under teh printer icon to remove the printer and then re-add it using the sign.

This often helps if you are experienceing printer offline issues regularly.

[Kathleen9]

I have tried all of the suggestions.  None of them work.  I haven't had a working printer in10 weeks.  I want HP to take this loser back.  Please help.

[Donal_M]

Hi,

Sorry to hear that you are still having problems. i've included a link to check the warranty on your printer below.

http://h20564.www2.hp.com/hpsc/wc/public/home

[Kathleen9]

My printer is under warranty until 2.19.2017.  Any suggestions for returning this.  Sorry to ba a pain, but I've never had to deal with a problem with HP printers.  Thanks.

[Donal_M · Accepted solution]

Hi,

I'm happy to help.

If you click the link below and then click the contact support option in the top right had section of the page, you'll be asked to confirm you printer model - you will then be given the support contact options for your product.  When you contact support, they should be able to give you instructions on how to proceed.

http://support.hp.com/ie-en/product/HP-ENVY-7640-e-All-in-One-Printer-series/6617267

[Kathleen9]

I went to the link you posted  and the support lists my printer as registered in Ireland, not the USA and that HP site wants me to pay for advice in Euros.  More help, please.

[Donal_M]

Hi,

I would re-check the details that you entered into the support link. If you registered your product in the U.S the support page should reflect that.

It would also be worth checking that you have the most up to date software by checking this link.

I've included some more troubleshooting steps below for printer offline issues that should help with your setup.

http://support.hp.com/us-en/product/HP-ENVY-4500-e-All-in-One-Printer-series/5304875/model/5304876/d...

[Guymon]

I can not get my printer hooked up to wireless setting

[Donal_M]

Hi,

Have you tried removing and re-adding the printer as shown in one of the steps above? At what point do you have a problem connecting to the printer?