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Locked

‎05-05-2016 11:39 AM

HP Recommended
Product: HP 8600
Operating System: Microsoft Windows 8.1 (64-bit)

Hello. I'm having difficulty with my HP 8600 not pulling from the correct tray. It is a recent problem as all was functioning properly until a few days ago. I have a two tray accessory, with tray #1 utilized for special sizes (photos and envelopes) and tray #2 for standard 8.5X11paper.  I have the default to tray #2 and locked tray#1in my settings (tray #1 on top, tray # 2 on bottom). However when I send a print job for normal letter size, it trys to send the job to utilize tray #1. I can bypass this by switching trays but that is a real pain and much slower. I've checked and all software and firmware is up-to-date. Hopefully someone has a solution for this issue.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-06-2016 08:26 AM

HP Recommended

Hi @Desertboy,

 

Thank you for joining the HP Forums! 

 

I saw your post on how your HP Officejet pro 8600 printer is not pulling from the correct tray. I am happy to help you with this issue! 

 

Follow these steps to change the default print settings for all print jobs from the Windows 8 Desktop.

  1. Right-click or touch and hold the bottom left side of the screen to open the menu. From the menu, click or tap Control Panel, and then click or tap View devices and printers.

  2. Right-click or touch and hold the printer icon () for your printer, and then click or tap Printing preferences.

  3. Select your new default print settings, and then click or tap OK.

 

Source: Change Print Settings (Windows 😎. 

 

I would use these settings to set the default to tray 2 for regular paper. Then if you want to print to tray 1, you can change the settings manually. Or, you can add the same printer again in the control panel, devices and printers, and set it's default settings to tray 1 for specialty paper, and rename it to 8600 (tray 1) as an example. 

 

If this, or any of the posts on this thread, has helped you to resolve the issue, please click on Accept as Solution on said post. To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

 

Hope these settings help! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎05-06-2016 08:26 AM

HP Recommended

Hi @Desertboy,

 

Thank you for joining the HP Forums! 

 

I saw your post on how your HP Officejet pro 8600 printer is not pulling from the correct tray. I am happy to help you with this issue! 

 

Follow these steps to change the default print settings for all print jobs from the Windows 8 Desktop.

  1. Right-click or touch and hold the bottom left side of the screen to open the menu. From the menu, click or tap Control Panel, and then click or tap View devices and printers.

  2. Right-click or touch and hold the printer icon () for your printer, and then click or tap Printing preferences.

  3. Select your new default print settings, and then click or tap OK.

 

Source: Change Print Settings (Windows 😎. 

 

I would use these settings to set the default to tray 2 for regular paper. Then if you want to print to tray 1, you can change the settings manually. Or, you can add the same printer again in the control panel, devices and printers, and set it's default settings to tray 1 for specialty paper, and rename it to 8600 (tray 1) as an example. 

 

If this, or any of the posts on this thread, has helped you to resolve the issue, please click on Accept as Solution on said post. To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

 

Hope these settings help! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No

‎05-09-2016 08:13 AM

HP Recommended

Thanks for the quick reply. I believe that will resolve my issue.

Was this reply helpful? Yes No
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