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KittyRuh1
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HP 9020 DiFx driver store is locked

HP Recommended
HP Office Jet Pro 9020
Microsoft Windows 10 (32-bit)

 I have purchased this printer twice - first one wouldn't print correctly and always had an error printing message that said it wouldn't print however if I walked away it would finally print but spit out partial print until it would finally print the entire document.  I asked to return it and received a new one but this one is now showing an Installation Error "Call to DriverPackage returned error 32 for package ......A component of the drive package in the DiFx driver store is locked by a thread or process.

 

At least the printer I am sending back worked - this one doesn't print at all.....HELP!!!

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@KittyRuh1 Welcome to HP Community!

 

I understand that you are getting an error message while installing the software.

 

Do not worry. Let's work together and get this issue addressed.

 

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

 

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

 

Then, Click on this link: https://ftp.hp.com/pub/softlib/software13/printers/OJP9020/OJP9020_Basicx64_49.6.4502.exe to download and install the drivers.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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