HP App asking for password - never seen this before

[SCR-1]

When I pulled up HP App, I get a dialog box asking for a "custom" which was apparently assigned at some point.  I don't have any record of a password, how can I reset this?  FYI my printer is (and always has been) connected to my home wifi network, nothing changed.

[Dragon-Fur]

@SCR-1 

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@SCR-1 wrote:

When I pulled up HP App, I get a dialog box asking for a "custom" which was apparently assigned at some point.  I don't have any record of a password, how can I reset this?  FYI my printer is (and always has been) connected to my home wifi network, nothing changed.

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I have not run across the app asking for "custom".

HP App does work better after having logged into the application.

I do suggest you log into the HP application.  If you do not have anything else (or different) that you use for HP App/ HP Connected, try to log into the HP app using the same login / ID / password that you use for the Community.

Example - HP App for Windows

HP_Smart_W10_Start_Screen_1

Example - HP App for Mobile

HP_Smart_Mobile_Main_Menu_2

Not that password?

The other password that is applicable is perhaps the password you use to connect to your Wireless network.  It is possible the connection is lost, stuck, needs-a-kick.

Check your status.

Example - HP app for Windows - after connection / login

HP_Smart_W10_Printer_Settings_1

References

HP App for Windows

HP App is an application available from the Windows Store.

Learn how to use HP App on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP App (Windows 10)

NOTE:  Website includes the HP App software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

iOS Here

Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first - List of printers and supported applications

 HP Printers - Mobile Printing Solutions Compatible with HP Printers

“Print Anywhere App” Supported on Select Printers

  HP Printers - Print Anywhere with the HP App

HP App- iOS and Android - Download, How-to. Videos, and FAQ

 HP Printers - Using the HP App (Android, Apple iOS)

HP App– “Quick View” Reference Sheet

HP App– Quick Reference Guide

HP Mobile Printing – “Show and Tell” – Step by Step How-to

Learn how to connect and use your printer with your device

HP Mobile Printing - Print from Smart phone or Tablet

HP printers and Android smartphones or tablets.

NOTE: Printing with a USB OTG cable is not supported from an Apple or Windows 10 Mobile device.

HP Printers - Printing With a USB OTG Cable (Android)

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6978 All-in-One Printer

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

Stay Home - Stay Safe - Save Lives - Help a Friend (or Community member) in need!

[SCR-1]

Thanks for the advice.  I followed those instructions, but they did not work.  What did seem to work was:

1) disabling Web Services on the printer

2) then enabling web services

3) uninstalling HP App

4) reinstalling HP App

After these steps, when selecting Scan from the HP App menu, worked fine, no annoying request for a password.  Scan worked fine.

[Dragon-Fur]

@SCR-1 

You are welcome.

It makes sense - the only other likely password connection would be that of the printer to the network.

Happy printing.

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

Stay Safe - Save Lives - Help a Friend (or Community member) in need!