HP Color Laser 150NW URF Decoding Fail

[TomWee]

I regularly (not always) get following error, when printing something from my iPhone or iPad running latest OS.

URF Error - [URF] Decoding Fail

POSITION: 0x1818 (6168)

SYSTEM: emul/URF/URF_dec

LINE: 356

VERSION: V11.73_190212

ERROR CODE: 11-1114

I already updated the firmware to latest possible:

System Firmware Version: V3.82.01.13 AUG-11-2022
Engine Firmware Version: V1.00.14 2019-03-04
IP Core Version: 2.02.6.6.3
Tray 1 Version: V1.00.14 2019-03-04
SPL Version: V11.73_190212
EP Version: V3.30
Fuser Version: V1.08
TR Version: V1.13
Margin Version: V0.03
Print CMS Version: V3.1.190131

Most times I can bypass this issue while turning on my Mac, but this also not always helps and print sometimes even there those error pages.

Any ideas how to finally solve this? I don't like to buy again a new printer.

[Nal_NR]

Hi @TomWee,

Welcome to the HP Support Community. 

I'd be happy to help you! 

The "URF Decoding Fail" error on your HP Color Laser 150NW printer typically indicates an issue with how the printer is interpreting and processing the print job. Here are several steps you can take to troubleshoot and fix this error:

1. Update Printer Firmware:

• Check for Firmware Updates: Ensure your printer's firmware is up-to-date. Visit the HP Support website and search for your printer model to find any available firmware updates.
• Update via HP Smart App: You can also use the HP Smart app to check for and install firmware updates.

2. Update or Reinstall Printer Drivers:

• Download Latest Drivers: Visit the HP Support website and download the latest drivers for your printer model.
• Reinstall Drivers: Uninstall the existing printer drivers from your computer and then reinstall the latest drivers you downloaded.

3.Check Print Settings:

• Change Print Settings:
  • Open the print dialog in the application you are using.
  • Go to "Printer Properties" or "Preferences".
  • Under the "Advanced" or "Print Quality" settings, try changing the print mode or quality settings to see if it resolves the issue.
• Use Different File Formats: If you are printing a PDF, try converting it to a different format such as JPG or PNG and then print it again.

4. Try Printing from a Different Application:

• Sometimes the issue may be with the specific application you are using to print. Try printing the same document from a different application to see if the issue persists.

5. Reset Printer Settings:

• Factory Reset: If none of the above steps work, consider performing a factory reset on your printer to revert it to its default settings. Refer to your printer's user manual for instructions on how to perform a factory reset.

6. Check Network Connection:

• Stable Connection: Ensure that your printer is properly connected to your network and that the connection is stable. A poor network connection can sometimes cause decoding errors.

7. Print Diagnostic Page:

• Diagnostic Page: Print a diagnostic page from your printer's control panel to check for any hardware issues or error codes that might provide more information.

If the issue persists after trying all of the above steps, contact HP Support for further assistance.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[TomWee]

As I wrote I'm using Apple AirPrint from my iPhone and iPad. After I bought the printer I didn't had these issues while printing: JPG, PDF, Pages and Word files. Starting an half year ago those pages getting printed. Sometimes it helps to switch the devices printing the same document, but not always.

I also wrote already that I updated to the latest Firmware version available, but this doesn't improve things. The printer configuration is still the default one from first setup.

[Nal_NR]

Hi @TomWee ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!