cancel
Showing results for 
Search instead for 
Did you mean: 
scrappyz
New member
2 1 0 0
Message 1 of 3
166
Flag Post

HP Color LaserJet Pro MFP M281cdw cannot connect to web services

HP Recommended
Surface Laptop
Microsoft Windows 10 (32-bit)

Hello,

 

I am trying to get my Webservices to work. It used to work but suddenly stopped. I have had customer support/tech support many times help me assign a fixed IP address to my HP Color LaserJet Pro MFP M281cdw printer. I believe it is after they fixed this problem that my Webservices option stopped working.

 

When I attempt to turn it on, this is the error message I have. The crazy thing is that I am connected to the internet. I can find it on my network and I cannot figure out what is wrong. I am about ready to throw this printer in the trash. Keep in mind that when I first bought this printer, Webservices did work and did connect.

 

Connection error. Check Internet connection.

2 REPLIES 2
scrappyz
Author
New member
2 1 0 0
Message 2 of 3
Flag Post
HP Recommended

**Please NOTE** HP SUPPORT FAILED THIS ENTIRE WEEK! I could not reach a human being for over a week trying to figure out this problem! They wanted to charge me $200 to get continued warranty coverage for a problem THEY created! Their Tech Support people set a manual IP address for my printer which prevented it from connecting to the port of my Nighthawk wireless router! I FIXED IT MYSELF!

 

Be cautious about allow them access to your network they might just CAUSE THE PROBLEMS AND WANT TO CHARGE YOU FOR IT!

 

I also called and was placed on hold for 30 minutes and blind transferred to another person who did a worthless job making effort to fix the problem!!!!!

 

MAJOR FAILURE FROM HP SUPPORT!

0 Kudos
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,615 3,976
Message 3 of 3
Flag Post
HP Recommended

@scrappyz Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.

Riddle_Decipher
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation