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‎08-02-2020 10:15 AM

HP Recommended
Product: HP Officejet Pro 8600 Premium e-All-in-One - N911n
Operating System: Microsoft Windows 10 (64-bit)

Went to email print job to printer (it's been awhile)  site  https://webauth.hpconnected.com/  not available, logged into account and it shows my printer,  found new hp connect site but have to add printer again,  I'm out of state visiting family so not at printer to get claim code..  I guess they deleted me when they changed addresses... sent job to email address I remember so guess we'll see when I return home if it worked or not..   Question is WHY did they not transfer my printer information to the new hp connect when they discontinued the HP Connected site?  🙄  js

1 REPLY 1

‎08-04-2020 01:50 PM

HP Recommended

@NellieAcres

 

Welcome to the HP Support Community.

 

I apologize for the inconvenience caused. I shall pass this information to development team.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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