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‎04-06-2020 11:37 AM - edited ‎04-06-2020 11:41 AM

HP Recommended
Product: HP DeskJet Ink advantage 5075

hello,

I have an issue with wireless connection. I just bought this printer and wanted to connect to my wifi. I did it. I have choosen my wifi  and type password and then it shows as connected but in wireless details it shows IP: uppdating.. and also I can not find my printer in the app. and I am connected at same wifi as printer... it looks like it can not reach any IP address...Any ideas?

1 person had the same question
1 REPLY 1

‎04-11-2020 09:25 AM

HP Recommended

@Starosta1

 

Welcome to the HP Support Community.

 

What device are you trying to connect your Printer to?

 

Let's reset the Printer's network settings: 1. From the Home screen, touch (Wireless) and then touch ( Settings ). 2. Touch Restore Network Settings, and then follow the onscreen instructions. 3. Print the network configuration page and verify that the network settings have been reset.

 

Once done, connect the Printer back to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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