HP Deskjet 2700 - print via HP smart suddenly very small - can not change settings

[ErnstAmsterdam]

HP Deskjet 2700 - print via HP smart suddenly very small - can not change settings.
I had no issues before - it suddenly changed to a small print in the upper left corner
A4 is not listed in the settings
it mentions 5x7 inch
When I change it, I can only choose ISO A4, but when I choose it, same happens. And when I look again in the settings, all is set back to the 5x7 again. 
Tried evrything. 
More options: adjust o page. etc.  - not working
What can I do else?

[Sneha_01]

Hi @ErnstAmsterdam,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a frustrating printing issue on your HP Deskjet 2700. Here are some steps you can take to troubleshoot and hopefully resolve the problem:

Step 1: Check Printer Settings

1. Open HP Smart App: Launch the HP Smart app on your device.
2. Select Your Printer: Click on your Deskjet 2700.
3. Access Print Settings: When you go to print, check the settings.
   • Ensure that the paper size is set to A4.
   • Look for any options related to scaling or fit to page. Set it to Actual Size or Fit to Page.

Step 2: Check Document Settings

• Make sure that the document you are trying to print is set to A4 in your application (Word, PDF viewer, etc.).
• Check the print settings within the application you are using as well.

Step 3: Update or Reinstall HP Smart

1. Update HP Smart: Check if there’s an update available for the HP Smart app.
2. Reinstall the App: Uninstall the HP Smart app and reinstall it from the app store.

Step 4: Update Printer Drivers

1. Go to HP’s Website: Visit the HP support site.
2. Download Drivers: Search for your printer model and download the latest drivers.

Step 5: Reset Printing System (Mac Only)

If you're using a Mac, you can reset the printing system:

1. Open System Preferences.
2. Select Printers & Scanners.
3. Right-click (or Control-click) on the printer list and select “Reset printing system.”
4. Re-add the Printer: After resetting, re-add your Deskjet 2700.

Step 6: Test a Different Application

• Try printing from a different application to see if the problem persists. This will help determine if it's an app-specific issue.

Step 7: Perform a Printer Reset

1. Turn off the printer.
2. Unplug it from the power source for about 60 seconds.
3. Plug it back in and turn it on.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support