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12-04-2022 07:42 PM - last edited on 12-05-2022 04:03 AM by JessikaV
My printer is connected to my pc and prints fine. It shows as Wi-Fi connected on both the printer and pc. However, on the hp instant ink page it constantly says my printer is offline which doesn't change after a refresh. When I install the new Instant Ink cartridges it gives me compatibility issues. please advise as I am paying for this ink service but i am unable to use the cartridges.
Solved! Go to Solution.
12-08-2022 05:22 AM
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In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.
Since the instant ink account details are confidential, please send me the required information via private message.
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