For the last few weeks, my printer has been not connected to the internet. I have reset it all the way back to original settings several times and it works for a day or 2 and then either goes offline or disappears from my network. I am not sure if this is a router problem, Windows 10 problems or Deskjet problem but I am totally and completely frustrated. please help
Please follow the below steps to assign a manual/static IP to resolve your concern:
-Verify in the printer that 'Auto Off/Sleep' is disabled. Use the Embedded Web Server (EWS) by going to the printers IP address in your browsers address bar, click Settings Tab/Auto-Off. --Or use the Printer Assistant, Printer Home Page (EWS). Also, check your Printers Properties.
-If the printer supports and has IPv6 enabled, turn off IPv6 in the printer.
-If needed and you assigned a static IP address, try using 184.108.40.206 for the Preferred DNS server and 220.127.116.11 at the Alternate DNS server.
-Verify the printer is on the latest firmware by checking with the HP Support site.
In the router: (Refer to your router manual for information)
Use a fixed wireless channel like 1, 6 or 11, never 'auto', try channel 1 first then the rest.
Set router to 20Mhz only, or 145Mbps depending on the router.
Always use WPA2-AES (Personal) encryption, but you can try `mixed' mode.
Disable WPS and never use it and disable UPnP for the routers security. Nobody can hack your system now and helps with wireless connectivity (if you want to know why search the web).
If you have a dual-band router (2.4Ghz and 5.0Ghz bands), make sure the SSID's are NOT the same, they must be different for all bands, even for any Guest networks.
SSID broadcast must be enabled.
Save all settings. Power off both, wait 2 mins. Power on the router and wait 2 mins.
Power on the printer and verify it reconnects to the router
You can also refer to the below video for the same.
Note that, in the video, the interface shown is the Windows interface, but the steps are the same as it done using a web browser.
And the article may have the title of another printer, but the steps are bound to help resolve your concern as well.
(The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions)
Keep us posted,
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Riddle_Decipher I am an HP Employee
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