HP Deskjet 3630 won't print.

[SF2017]

My printer will not print. It was set up wirelessly and has worked until now. When I try to print a document it says the printer is offline. Howver, my laptop and HP connected say that my printer is online. Ink and paper are full and the printer has a wifi connection. 

Please help. 

[greenturtle]

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

[LittleInsect]

Hi, I have Windows10 and 3630 printer. It used to work OK, but now it just shows as Offline. The Computer sees it, asdoes the WiFi but HP Scan Doctor doesn't. Turning the printer off/on doesn't resolve it. What can I do?

[greenturtle]

Hi @LittleInsect,

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

Hope that helps!