• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Meet the All-New HP App: One App for All Your HP Devices replacing HP Smart App Click here to view the Details!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-11-2019 07:10 PM

HP Recommended

The Scanner does not work because the message from the printer is that it cannot find the computer.  I uninstall the printer, then re-download it again.  When the printer was being connected to the computer, the message popped up that said, the setting was incomplete because of a metered connection.  I do not know what a metered connection is, and I also do not know how that metered connection got into either my printer or lab top.  Can someone help me?

 

 

1 REPLY 1

‎03-13-2019 04:08 AM

HP Recommended

Hi @Moana

 

Welcome to the HP Support Community. 

 

What's the operating system installed on the computer? 

How are you trying to connect to the internet - Cellular Data or Wi-Fi? 

 

A metered connection is an Internet connection that has a data limit associated with it. Cellular data connections are set as metered by default. Wi-Fi network connections can be set to metered, but aren't by default. Some apps and features in Windows will behave differently on a metered connection to help reduce your data usage.

 

HP recommends connecting the printer to a Wi-Fi network instead of the hotspot connections. 


Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.