HP ENVY 4510/4520 Skipping Lines

[Manico]

Device: HP ENVY 4510/4520

Operating System: MAC 10.14

Internet Connection: Wireless

When printing the colors black, the printer skip lines. Whole sections of documents do not print.

I've already reset the printer and shook up the ink cartridges.

It is not a software issue: the printer is up to date.

It is not a connection issue: the problem persists during print tests.

Would appreciate any feedback!

[senan6806]

@Manico

A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.

Power resetting the printer and then performing an automated/manual cleaning may resolve the issue. Let's try these steps:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Clean the ink cartridges, refer to solution 3 from this document.

5) Plug the power cord back into the printer

6) Wait for the printer to turn on completely, then install the ink cartridges.

7) On the printer control panel, swipe the display to the left, and then touch Setup.

😎 Touch Tools.

9) Open the Printer Maintenance or Tools menu.

10) Touch Clean Page Smears or Clean Smear.

11.) From the printer control panel, open the Setup  menu.

12.) Swipe up on the display, and then touch Clean Page Smears.

13.) On the printer control panel, swipe the display to the left, then touch Setup.

14.) Touch Tools, then touch Clean Cartridges. Click Yes when prompted to perform the next level of cleaning.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[Manico]

Thanks for the feedback. I followed the steps, but the issue persists.

[KrazyToad]

@Manico

It looks like you were interacting with @senan6806, but he is out for the day. I'm KrazyToad & I'm at your service. 

I see that the issue persists even after running the cleaning process

This is a Hardware issue. I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you
 

[MarkleJawn]

I was having the same issue. Skipping lines printing from either of my two laptops. I replaced my toner cartridges and my print job printed perfectly! I was ready to toss the printer and figured I'd try this as a last resort. Hope this works for anyone else having the same issue.  

[saraie]

Hi, i have the same issue and wondered if you were able to fix this issue. Thank you!

[stylela_13]

i am having the same issues I've tried all steps t

clean cartidges

align printer

clean smears

update printer

removed the cords ect

and still messing up so much of my work due to these lines in my prints 

[TEJ1602]

@stylela_13, Welcome to HP Support Community!

If you have performed all the troubleshooting steps from this document HP Printers - Black or Color Ink Not Printing, Other Print Quality Issues and still have issues, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[eeeemmmmm]

I have done all the troubleshooting as well and it appears it is a hardware problem. Please help me figure this out.