HP ENVY 4520 PRINTER WON'T connect to router

[JimG12]

I had a 4520 all in one printer for last 2 years. Never a problem. Last month the printer won’t connect to the router. When we set up wireless it can not find my WiFi network. I enter it manually and it still does not find it. So I bought the same printer today, set it up and it still does not find the network name for my WiFi. Without this I can not print from any Device. Please do not tell me to unplug the power cord, etc. we have exhausted those options. 

[A4Apollo]

Hi! @JimG12, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand you have issues connecting your printer to the network.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Are you able to print from other devices connected to the same network?

Are your printer and router connected to the same home network?

Please share the operating system you are running on your PC to assist you better.

Splendid analysis and remarkable patience shown. It is immensely appreciated.

• Check the router band: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.

• Bonjour support: HP recommends routers that support Bonjour, Apple's network discovery software. Connecting with Bonjour is the best way to find the printer and support wireless printing.

Restart the computer, printer, and router

Restart the computer, printer, and router to resolve any error states present during the printer setup.
NOTE: The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before continuing.
Disconnect the power cord from the router.
Turn off the printer.
Close all running programs on your computer, including the HP software installation window, then shut down the computer.
Reconnect the power cord to the router, then wait for the Internet activity light to display a normal connected status.
Turn on the printer.
 

Restore the printer network settings to default and connect the printer back to the network.

1. From the Home screen on the product control panel, touch the Setup button.
2. Scroll to and touch the Service menu.
3. Scroll to and touch the Restore Defaults button, and then touch the OK button.
The product automatically restarts.

Connect the printer to the network

Use the Wireless Setup Wizard on the printer to connect it to your wireless network.

1. On the printer control panel, touch the Wireless icon  to open the Wireless menu.

2. Touch Wireless Setup Wizard, select your network name from the list of available networks, and then follow the on-screen instructions to enter the password and complete the connection.

Refer this article to know more information about wireless printer setup. Click Here  (Windows Only)

Let me know if this works!

Have a great day! 🙂

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