• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎07-17-2019 04:44 PM

HP Recommended
Product: Apple
Operating System: macOS 10.14 Mojave

Just upgraded to gigablast modem with Cox, my HP will not connect keep getting an error saying it's the wrong password, however, all my other devices are connected with that password.  I have followed all the steps, resetting modem while the printer is off and the printer network has been restored to factory settings. It will not connect for some reason and I cannot get it to work. 

 

Any help would be appreciated. 

 

Paul 

1 REPLY 1

‎07-20-2019 12:58 PM

HP Recommended

@Snowman11, Welcome to HP Support Community!

 

This printer supports only 2.4GHz network.

 

Print a wireless test report and share the results with us to isolate the issue further. Here is how you do it:

 

1. From the printer control panel, touch ( Wireless ), and then touch ( Settings ).

2. Touch Print Reports

3. Touch Wireless Test Report.

 

Update the printer firmware

HP regularly releases new printer firmware versions with product enhancements or issue fixes. Depending on your printer, apps on the printer control panel might also receive updates. Update firmware and apps on a regular basis to make sure you are getting the most out of your printer. Refer to this link for help.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.