HP ENVY 4527 won't connect to MAC, when reinstalled comes up as printer only, no scanner

[suelan]

My HP ENVY 4527 all-in-one printer began to be unreliable in connecting to my Mac, although I did not change any configuration. Sometimes it would not print or scan, sometimes it would print but not scan. So I uninstalled it, then reinstalled it. Problem: now it is installed as a printer only with no scanner. How can I rectify this? Thanks for any tips 

[senan6806]

@suelan

A warm welcome to HP Support Community!

Removing the existing printer driver and setting up the printer with Apple AirPrint should bring the scanner option back. Let's try these steps:

Please ensure that the printer is up to date with its firmware and Mac is up to date with it's software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

6.) Try to scan.

Let me know how it goes!

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