HP ENVY 5020 ERROR CODES PROBLEM

[alanb1972]

HI ALL 

got an error code come up on my printer OXB8000000 

it wont come on just shows this code 

any ideas please

[KrazyToad]

@alanb1972

Welcome to HP Support Community

Let's start with a printer reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed

Also disable the IP V6 Address

1. From the home screen on the printer control panel, swipe the display to the left, and then touch Setup.

2. Touch Network Setup, and then touch Advanced Settings.

3. Turn off IPv6, and then touch Yes to confirm.

You can refer to this Link: https://support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095648/...

Keep me posted how it goes 😊

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