HP ENVY 5030 not connecting to wi-fi

[leonardof89]

Hi there, my printer HP ENVY 5030 does not connect to wi-fi. I printed the auto-report which says that "the printer is configured with an IP address which is automatically assigned (i.e. "auto IP").

So, how can I solve the problem? Any ideas?

Thanks a lot.

Leonardo

[atharva_gp · Accepted solution]

@leonardof89,

• What is the status of the Wireless light on the printer? Is the light flashing or Solid?
• The WiFi network that you have is that a dual-band network having both 2.4Ghz and 5Ghz networks?
• Do you get any error while trying to connect the printer to WiFi?

The WiFi Router assigns the IP address for the devices connected on a network.

On the printer by default, IP configuration will be set to "Auto". But this would not affect the printer connectivity with the WiFi.

Let's try these steps:

Step 1: Test the WiFi functionality of the printer

• On the printer control panel, swipe the screen from right to left
• Touch the set up icon.
• Select Network Set Up/Wireless Set Up
• Go to Print Reports
• Select Wireless Test Reports
• Check the report. Check the "Wireless Working" section.
• If the Wireless feature is working correctly, it shows "PASS" else it shows as "FAIL"

Step 2: Run the Wireless Set Up Wizard

• On the printer control panel, swipe the screen from right to left
• Touch the set up icon.
• Select Network Set Up/Wireless Set Up
• Select Wireless Set Up Wizard
• Select your network name and follow the on-screen instructions to complete the WiFi set up.
• Check the Wireless light status on the printer.
  • If successfully connected, the wireless light would stay solid.

To change the IP configuration from Auto to Manual, please follow these steps:

• On the printer control panel, swipe the screen from right to left
• Touch the set up icon.
• Select Network Set Up/Wireless Set Up
• Go to Advanced Settings
• Select IP settings and select Manual IP
• Enter the IP address, default gateway and DNS settings obtained from the Wireless Test Report

Let me know if this information helps or if you need any further assistance. 

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