HP ENVY 5030 series won't print

[fletcherdeclan]

Any document I try to print is simply not being sent to the printer, last night i printed multiple documents of completely fine. But when I request a print, my laptop claims the document has been sent but nothing is being recieved through the printer. There is no error messages or any sign that the printer has recieved anything. 

I tried turning the printer on and off again, i checked its connection to the inernet and printed off the 'info' to make sure the printer still worked.

So why is it not recieving any of my printing requests

[Raj1788 · Accepted solution]

Hi @fletcherdeclan,

Thank you for joining HP Forums. 

This is a great place to get support, find answers 

I understand that the printer has a communication issue.

No worries, I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Is copy working fine?

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

If the issue persists, click here for further assistance.

Do get back to me as I have a few more tricks up my sleeve. Said that, if I have helped you resolve the issue.

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon followed by clicking on 'Accepted as Solution'

Have a great day Ahead!

[fletcherdeclan]

Thankyou for replying, I restarted the router and the printer as you said and the printer is working fine now!

I think the internet connecting is a little dodgy,

thanks again for the reply

[Raj1788]

@fletcherdeclan,

Hurray!!! 

I'm delighted to hear that it's working!

Feel free to post your query for any other assistance as well.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉  

Cheers!