HP ENVY 5055 Can't print wireless through iPhone or laptop because says printer is offline

[SFlores19]

I've recently acquired the HP ENVY 5055. The recent why I bought it was because of the wireless feature but I can't print from my iPhone or MacBook. Every time I try printing from my iPhone is says that printer is offline but it's clearly on. Help would be appreciated!!!

Also, from the printer menu, I've tried turning the Bluetooth feature on and it takes forever. I had to turn it off/on a few times. 

[TEJ1602]

@SFlores19, Welcome to HP Support Community!

I see that the printer shows offline on your computer and iOS device, let us try to isolate and resolve the issue-

Print a wireless test page on the printer and evaluate the results. Refer to the document HP Printers - Using a Wireless Network Test Report for help.

Ensure both the printer and other devices you're trying to print from are on the same network.

The Bluetooth connectivity is not an option for this printer.

Follow the steps below and see if that helps-

1. Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!
    
2. Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
    
3. Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.
    
4. Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

To be able to assist you better, I would like to know the following:

• Are the printer and PC connected to the same network?
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
• What is the distance between the router and the printer?
• Is there any antivirus software installed on your computer?
• Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

This is to isolate the issue on Mac computer, once we have a solution for this one, we shall work on the iOS device connectivity.

Keep me posted for further assistance.

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