HP ENVY 5055 suddently stopped to detect any wireless router

[Sen14]

HP ENVY 5055 works good for two years, suddently stopped to detect any wireless router and not connecting network. Now not able to print by wire connection also. Printer is cancelling the print request with the message as connect the printer to network first.

[Raj_05]

Hi @Sen14,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It's frustrating when your printer suddenly stops working correctly, especially if it worked well for a couple of years. In situations like this, there could be various reasons for the connectivity issues. Here are some steps you can take to troubleshoot and potentially resolve the problem with your HP ENVY 5055 printer.

1. Check the Basics:

   • Make sure the printer is powered on and has paper and ink.
   • Verify that the wireless router is functioning correctly and other devices can connect to it.

2. Reboot the Printer and Router:

   • Turn off the printer and unplug it from the power source for a few minutes.
   • Restart your wireless router by unplugging it and then plugging it back in after a minute.

3. Check Wireless Connectivity:

   • Ensure that the printer is within range of your wireless router.
   • Check if the wireless light on the printer is lit and not blinking, indicating a stable connection.
   • Reconnect the printer to your Wi-Fi network. You may need to go through the printer's setup process to do this.

4. Update Firmware/Drivers:

   • Visit the HP website and make sure your printer's firmware and drivers are up to date. Download and install any available updates.

5. Network Settings:

   • Check your wireless network settings on the printer and ensure they match your router's settings (e.g., SSID and password).
   • If you've changed your Wi-Fi network recently, make sure the printer is configured to the correct network.

6. Wired Connection:

   • If wireless printing isn't working, try connecting your printer directly to your computer via USB cable and see if it prints. This will help determine if the issue is network-related.

7. Firewall and Security Software:

   • Sometimes, security software on your computer might block the connection to the printer. Check your firewall and security software settings to ensure they are not preventing printer access.

8. Reset the Network Settings:

   • You can try resetting the network settings on your printer to its default values and set it up again.

I hope this helps.

Take care and have a good day.

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Alden4
HP Support