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Morgan2648
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HP ENVY Photo 7800 and Mac Book Air not communicating.

HP Recommended
MacBook Air
macOS 10.14 Mojave

Printer and Mac are connected to same router.

The HP Configuration Page states the correct Network Name (SSID) as my computer.

It states the printer is connected to the internet.

 

The Wireless Network Test Results states "More than one access point/wireless router has been found that matches your network name. Change your network name."  However, I cannot change the network name because I don't own the network.

Under the section "Diagnostics Results" and under the Heading of Wireless it states:

"Wireless ON..........................................................................................Disabled."

It further states "Wireless Working.... ......................................................Disabled."

 

Under "Connectivity" it states " Connected.............................................Not Run"

 

Under "Network" it states:

"Network Name (SSID) Found................................................................Not Run

Other networks detected matching your network name (SSID)..........Not Run

Wireless networks detected............................................................................36

 

What do I do? I have tried the HP Virtual Assistant.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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HP Recommended

Hi @Morgan2648

Welcome to the HP Support Community. I'd be happy to assist you.

 

According to the wireless test report, the wireless feature seems to be disabled.

On the printer screen, go to Setup > Network > Wireless > ON

Go to Wireless setup wizard and select your network.

 

Are you trying to connect the printer to a guest network? It may not work on a guest network. Kindly use a private network.

  • Make sure the printer and the MAC are connected to the same wireless network.
  • Either 2.4GHz network or the 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.
  • Restart the wireless router, the printer, and the MAC.

Perform a PING test on the MAC

  1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
  2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
  3. Check the second box that says Send only > 10 pings
  4. Click on ping > Check the results at the end if any packets are lost
  5. Note: There should be 0% packet loss, share the results in your next post.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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