HP ENVY not showing up as available to mac

[AAAAAARGH]

My printer was previously connected wirelessly and working fine. Printing from two macs and airprint from iphone. 

Now even though it's still on the network it's not detectable from other devices. Iniitally coming u as not connected, I've then rest the printers on my mac and now can't even find it. 

Gone to HP 123 and the automatic connect can't find it. Yet Printer is adamant it's connected to network. I've even reconnected it but it's invisible to all devices.

I bought this a couple of months ago because of all the problems with connectivity i was having with my old HP printer. I can't take it again! 

I have important documents to print. Please help!

[Riddle_Decipher]

@AAAAAARGH (Please do not turn into hulk, let's work this out...easy, stay with me!) 😛

Thank you for being a part of HP Forums. 

It'll be an honor to guide you through the steps needed to fix your concern or address your query 😉 

As I understand the printer is no longer detected by your device with the MacOS,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

• Have you attempted to perform a hard reset to fix the issue?
• Did you remove/delete the printer driver & then, add it again using the AirPrint driver?

While you respond to that, here's what you need to do:

(Steps to perform a hard reset, mentioned below)

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

Try to print. If the issue persists, continue to the next step.

Check the printing requirements:

Make sure your printer and Apple iOS device meet the following requirements to print with AirPrint.

• iOS 4.2 or later running on the Apple iOS device

• An HP printer that supports AirPrint

  HP wireless printers released in 2010 and later support AirPrint. For detailed information about which HP printers support AirPrint, go to Mobile Printing Solutions Compatible with HP Printers.

• A connection to the printer

  Your printer and the Apple iOS device must be on the same local network or your printer must support Wi-Fi Direct or HP wireless direct.

Try to print. If a No AirPrint printers found message displays, continue to the next step to connect the printer.

1. Make sure your Mac is connected to the Internet.
2. In the Printers list, click your HP printer, and then click the Minus button to delete it.
3. Click the Add button.
4. Find and select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.
   NOTE:
   If your printer does not display in the list, make sure the printer is connected, turned on, has power, and is ready to print.
5. Click Print Using or Use.
6. Select AirPrint.

7. Try printing again.
   If the printer prints, you can stop troubleshooting.
   If the printer remains offline or displays an error, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(Though the header is different, the steps to follow will help resolve your concern & By the end of this article all the issues should be resolved)

Let me know how that pans out

I will have a colleague follow-up on this to ensure it's taken care off,

as I need to know if the issue has been resolved, to get proper sleep at night.

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

[AAAAAARGH]

Hello

Thanks for your advice but I'm afraid the printer still does not show up on any device. It did originally when i bought it. Then myseriously stopped. 

I've removed the Printer from my Printer's list as per step 3, But on step 4, the Printer is not detected.

IT's basically a doorstop now. A really expenasive doorstop ive used ony a handful of times.  

[senan6806]

@AAAAAARGH

It looks like you were interacting with @Riddle_Decipher, but he is out for the day & I'll be glad to help you out. 
Resetting the printer network settings and re-connecting it to your home wireless network may resolve the issue, let's try these step's:

1.) Turn off your mac PC, unplug your modem/router and leave it powered off.

2.) Restart your printer, from the printer control panel, swipe left then touch "Setup". touch 'Network Setup", touch "Restore Network Settings".

3.) Power off your printer

4.) Reconnect your modem/router and wait for it to re-establish its internet connection.

5.) Power on your printer.

6.) On the printer control panel, touch the Wireless icon.

7.) Touch the Settings icon.

8.) Touch Wireless Setup Wizard, then follow the instructions on the control panel to connect the printer to your wireless network.

Once the printer is connected to your home wireless network, use step 2 from this document to add the printer to your Mac.

Let me know how it goes!