HP ENvy Photo 6200 series

[Feeb_1959]

I've been trying to print a photo and keeping getting the error code 29240810_144959.jpg. I did manage to print an A4 sized page of hhe image³ I think after id clicked on convert to pdf. I tried several times to print a photo but kept getting the same message. Can anyone tell me what's happening. Thank y

[A_Gayathri]

Hi @Feeb_1959,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the error code you're encountering, 29240810_144959.jpg, suggests that there's an issue related to the print job or the photo file itself. Here are a few steps you can try to resolve the problem:
 

• Check File Format and Size: Ensure that the photo file is in a supported format (like JPEG or PNG) and isn't too large. If the file is very large or has a high resolution, try resizing or compressing it.
• Update Printer Firmware and Drivers: Make sure your printer’s firmware and drivers are up to date. Outdated firmware or drivers can sometimes cause printing issues. Check the HP website for any updates. Update the firmware on an HP printer
• Restart Printer and Computer: Sometimes a simple restart can resolve temporary issues. Turn off your printer and computer, wait for a few moments, and then turn them back on.
• Reinstall Printer Software: Uninstall and then reinstall the printer software on your computer. This can help fix any software-related problems.
• Check for Printer Errors: Make sure there are no other errors or warnings displayed on the printer's control panel.
• Try a Different Photo: Try printing a different photo to see if the problem is specific to the file you’re trying to print.
• Print from a Different Application: If you're using a specific application to print the photo, try using another application or program to see if the issue persists.
   

Refer to this document: HP ENVY Photo 6234 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Feeb_1959]

I tried printing another photo from my laptop instead of my phone. I selected the photos tray, which was diverted to the main tray as being an issue with the printers settings. I then put the photo paper into the main tray and tried to print again. Nothing happened. I downloaded all the drivers and software I could but what I didn't do was shut down the printer! Could it be as simple as that?