HP Envy 120 Paper Tray Out and Cannot Get Back into Printer

[SchnauzerLady1]

There was a  paper jam. The only way to remove the jammed paper was to remove the paper tray from the HP Envy 120. I cannot get the tray back into the printer. There are NO video guides for this.

The printer has hooks on the end so it will not go in. There is nothing broken or in the way.

Can someone please tell me what to do? I have to throw away a perfectly good printer because of this problem.

[A4Apollo]

Hi! @SchnauzerLady1, Welcome to the HP support Community.

Try the steps recommended below and check if it helps.

▲ Do one of the following

▲ Load A4 or 8 1/2 x 11 inch paper
❑ Pull out paper tray.
❑ Slide paper-width guides outward. Remove any other media previously loaded.
❑ Insert stack of paper into center of paper tray with short edge forward and print side down. Push stack
forward inside tray until it stops.
❑ Slide paper-width guides inward until they stop at edge of paper.
❑ Close paper tray.
▲ Load 10 x 15 cm (4 x 6 inch) paper
❑ Pull out paper tray.
❑ Slide paper-width guides outward. Remove any other media previously loaded.
❑ Insert stack of paper into center of paper tray with short edge forward and print side down. Push stack
forward inside tray until it stops.
❑ Slide paper-width guides inward until they stop at edge of paper.
❑ Close paper tray.
▲ Load envelopes
❑ Pull out paper tray.
❑ Slide paper-width guides outward. Remove any other media previously loaded.
❑ Insert stack of envelopes into center of paper tray with short edge forward and print side down. Push
stack forward inside tray until it stops.
❑ Slide paper-width guides inward until they stop at edge of paper.
❑ Close paper tray.

Refer the printer user guide to know more information about closing the paper try. Click Here

Note: Refer page 16 for more information.

Also, refer the video instructions from HP support to further troubleshoot paper jam issues. Click Here

If the issue still persists after trying out the steps it is a hardware issue with the printer.

Please contact HP phone support for service options. Click Here

Take Care! 🙂

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