HP Envy 4500 Series connected but not printing

[HPteacher]

My printer is connected to the wifi as well as my mac. The troubleshooter showed no problems, my mac says it's ready to print but then gets stuck on "Looking for Printer" and won't print. I tried restarting both the printer and the mac but still nothing. 

[Riddle_Decipher]

@HPteacher (it's awesome to finally meet you, the "HP Teacher"...) 😉 Nice choice of handle.

Thank you for being a part of HP Forums. 

It'll be an honor to guide you through the steps needed to fix your concern or address your query 😉 

As I understand the printer isn't working on your mac device,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

• Have you installed the printer using the Air-print drivers?
• Does the printer work fine as a copier (stand alone device) ?
• Did you print a test page to check if that works fine?

While you respond to that, here's what you need to do:

Check the printing requirements:

Make sure your printer and Apple iOS device meet the following requirements to print with AirPrint.

• iOS 4.2 or later running on the Apple iOS device

• An HP printer that supports AirPrint

  HP wireless printers released in 2010 and later support AirPrint. For detailed information about which HP printers support AirPrint, go to Mobile Printing Solutions Compatible with HP Printers.

• A connection to the printer

  Your printer and the Apple iOS device must be on the same local network or your printer must support Wi-Fi Direct or HP wireless direct.

Try to print. If a No AirPrint printers found message displays, continue to the next step to connect the printer.

1. Make sure your Mac is connected to the Internet.

2. In the Printers list, click your HP printer, and then click the Minus button  to delete it.

3. Click the Add button .

4. Find and select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

      NOTE:

   If your printer does not display in the list, make sure the printer is connected, turned on, has power, and is ready to print.

   Figure : Example of the printer selection list

   
    

5. Click Print Using or Use.

6. Select AirPrint.

   Figure : Menu showing AirPrint selected

   

   Your new printer queue displays in the Printers list in an Idle status .

   Figure : Example of a newly added printer in the Printers & Scanners list

   

7. Try printing again.

   • If the printer prints, you can stop troubleshooting.

   • If the printer remains offline or displays an error, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)

The best way to resolve the issue is by using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP GUIDE

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

Do get back to us as we have a few more tricks up our sleeves, 

Besides, we will follow up to ensure your concern is resolved,

That said, If we have helped you resolve the issue, 

feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!