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kp1555
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Solved!

HP Envy 4500 loses wifi connection intermittantly

HP Recommended
Envy 4500
Microsoft Windows 10 (64-bit)

My printer is connected via USB and to my wifi network. Occasionally the wifi becomes disconeccted and then sometimes on the same day or a day later reconnects. My wifi network is 5G; I know the HP Envy is low bandwidth - is that the problem?

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Kumar0307
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@kp1555, Welcome to the HP Support Community!

 

You don't have to use a USB cable for a wireless connection. Disconnect it.

 

Restart the wireless router, the printer, and the PC

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,490 1,738
Message 2 of 3
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HP Recommended

@kp1555, Welcome to the HP Support Community!

 

You don't have to use a USB cable for a wireless connection. Disconnect it.

 

Restart the wireless router, the printer, and the PC

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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kp1555
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Thanks Kumar.

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