HP Envy 4500 will not print, scan or copy or do anything. Lights on!

[OldPlean]

My HP Envy 4500 powers up and LCD panel fully working, Scanner moves, Ink carrier moves, Paper rollers turn. BUT it will not print (wired or wirelessly), not will it scan or copy. Hangs at every tasks, All diagnostic checks hang.
Reset printer, tried on different computers, but nothing works.

Any suggestions?

Thanks

[Gaya1239 · Accepted solution]

Hi @OldPlean,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Envy 4500 is stuck in an unresponsive state despite all the components moving, which can be frustrating. Here are a few troubleshooting steps to resolve this issue:

1. Check for Error Codes

• Even though the LCD panel is fully working, check if any error codes or warnings appear on the screen. Sometimes a hidden error could be causing the device to hang.

2. Reset the Printer Again (Hard Reset)

• Unplug the Printer: Disconnect the printer from the power source.
• Wait for 1-2 minutes: This allows any residual power to drain and resets the printer's internal memory.
• Press the Power Button: While unplugged, press and hold the power button for 10 seconds.
• Reconnect the Printer: Plug it back in and turn it on.
• This should reset the printer's internal circuitry and may help it recover from a temporary software glitch.

3. Check Ink Cartridges and Paper Feed

• Ensure Ink Cartridges Are Installed Correctly: Double-check that the cartridges are seated properly and there are no issues with them, like being empty or blocked.
• Paper Jams: Even if the rollers are turning, there may be a paper jam somewhere in the mechanism that's causing the printer to hang.

4. Update Printer Firmware Update the firmware on an HP printer

• HP Software: Use the HP Smart app or HP Support Assistant to check if your printer's firmware is up-to-date. If not, updating it could solve bugs causing the printer to freeze.
• Windows Update: Check for updates in Windows 11 to make sure your operating system is compatible with the printer.

5. Try a Different Printer Driver

• Sometimes, the default printer driver could be corrupted.
• Go to Settings > Devices > Printers & Scanners on Windows 11 and remove the HP Envy 4500 printer.
• Reinstall the printer using the HP Smart app or by downloading the latest drivers from the HP Support website.
• Make sure to select the correct model and follow the installation instructions carefully.

6. Disconnect from All Devices (Clear Connections)

• If you're using the printer wirelessly, try disconnecting it from the network, then reconnect it by following the on-screen instructions.
• For wired connections, ensure that the USB or Ethernet cable is securely connected.

7. Check HP Print and Scan Doctor HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool from HP’s official website. It can diagnose and fix a wide range of printer-related issues.

8. Perform a Factory Reset

• If none of the above steps work, you may want to perform a factory reset to clear any errors.
• To do this, go to the printer's settings menu and look for the "Restore Factory Defaults" option. This will erase all your settings, so make sure you note any important information, like your Wi-Fi credentials, before resetting.

Refer to this document: HP ENVY 4500 e-All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

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