cancel
Showing results for 
Search instead for 
Did you mean: 
_Taylor_
New member
2 0 0 0
Message 1 of 2
200
Flag Post

HP Envy 4501 won't print

HP Recommended
HP Envy 4500
Android 9.0 Pie

My android phone is connected to the same wifi as my printer. My printer is showing as "ready," yet when I go to print something, it says that my printer is not available. I have all of the necessary apps I'm supposed to. Both devices are connected to the same wifi. I've printed from this phone on this printer before and suddenly it's stopped working. 

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
17,706 17,688 981 845
Message 2 of 2
Flag Post
HP Recommended

@_Taylor_

 

Welcome to the HP Support Community.

 

If you're using the HP Smart App on your phone to print, uninstall and reinstall it.

 

If this doesn't help, let;s restore the Printer settings:

 

1. Press the Wireless button to access the Wireless Status menu. 2. Press the button next to Settings to access the Wireless Settings menu. 3. Select Restore Defaults. 4. Confirm selection to restore defaults.

 

Once done, connect the Printer back to the Wi-Fi and the phone to the Printer.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 

 

 


I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation