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jdibo
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HP Envy 4520 service station stalled? how to fix it

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My HP ENVY 4520 IS SAYING SERVICE STATION STALLED HOW DO I FIX IT? 

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The_Fossette
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@jdibo,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

1.With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

2.Remove USB cable, if present.

3.Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

4.Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.

5.Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

If you continue facing the issue, I recommend you remove and reinstall the cartridges and check.

 

Follow the steps in the below article to reinstall the cartridges.

 

https://support.hp.com/us-en/product/hp-envy-4520-all-in-one-printer-series/5447920/document/c047089...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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wallschar
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I tried the suggestion that .@jdibo suggested and it didn't work for me. Any other suggestions...

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dwrc5752
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HP ENVY 4520 printer   states service station stalled - states pres OK button to have the printer automatically attenmp its recovery process.  Have done this but does not recover and says the same thing over & over

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TEJ1602
HP Support Agent
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@dwrc5752, Welcome to HP Support Community!

 

If you have already performed the steps from the document 'Carriage Jam' or 'E3' Error Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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