HP Envy 4520 stopped working with cloud print

[henryz]

Until today my two HP Envy 4520 printers showed up online in my chromebook cloud print settings and worked fine. When I tried to print today they were offline.

One unit is not at this site so I can't test it, but the other is and this discussion refers to it.

I can print to it by sending hpmail and from a chrome browser settings->print, but not from within docs using the print button.

So, it is actually connected and printing correctly, just not via cloud print.

Is this a cloud print issue or printer issue? The firmware is up to date which I saw by logging on to its web server at its local ip address.

[henryz · Accepted solution]

OK, solved the problem. HP changed the way printers need to be registered to cloud print. You need to get the email address of the printer (which requires enabling email printing on the printer), then go to their cloud registration page and enter this address where it has an entry form for it. The click "connect my printer" button, and it gets registered and appears on the cloud print chrome page as on-line.

Page: https://www.google.com/intl/en/cloudprint/learn/setup-hp.html

HP did it again! I mean changed stuff to break working setups. Cost me hours.