HP Envy 5030 has stopped printing direct from my phone.

[Jenna401]

Printed and phone connected to same wifi, Problem started out of nowhere. Click print from phone but then nothing happens.

[Max3Aj]

@Jenna401, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand your HP ENVY 5030 All-in-One Printer has suddenly stopped printing directly from your phone, even though both devices are connected to the same Wi-Fi network. Let’s walk through some steps to get you printing again.

Restart Devices

• Power off your printer, phone, and Wi-Fi router.
• Wait for 30 seconds, then power them back on.
• This helps refresh the network connection.

Check Printer Status

• Make sure the printer is connected to the same Wi-Fi network as your phone.
• On the printer’s control panel, go to Wireless Settings > Wireless Network Test Report to confirm connection.

Use the HP Smart App

• If you haven’t already, download the HP Smart app - HP Smart
• Open the app and add your printer.
• Try printing a document or photo from within the app.

Clear Print Queue (Android/iOS)

• Sometimes print jobs get stuck. Clear the print queue on your phone:
  • Android: Go to Settings > Connected Devices > Printing > HP Print Service Plugin > Clear Cache.
  • iOS: Double-tap the Home button (or swipe up) to view recent apps and swipe away the print center.

Reinstall Printer on Phone

• Remove the printer from your phone’s list of devices.
• Re-add it using the HP Smart app or your phone’s print settings.

Update Firmware

• Ensure your printer has the latest firmware:
  • Go to the printer’s control panel > Settings > Printer Maintenance > Update Printer.
  • Or use the HP Smart app to check for updates.

Reset Network Settings (if needed)

• On the printer, go to Settings > Network Settings > Restore Network Defaults.
• Reconnect the printer to Wi-Fi using the Wireless Setup Wizard. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support