HP Envy 5030 won't print

[webbja77]

Hi, my printer was working ok but has now stopped.

There is no error message however when i try to print from my macbook i get a message 

"PRINTING - LOOKING FOR PRINTER"

Any ideas how to resolve this?

Thnnks

[Jeet_singh]

@webbja77,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues while printing from your HP Envy printer. Don't worry as I have a few suggestions whch should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

How is the printer connected? USB/Wireless

Are you able to make a copy from the printer?

In the meantime, let's try these steps here:

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[webbja77]

Hi

I’ve done all the below but still can’t connect, don’t think it’s the printer but my mac

Says printer not connected when trying to print.

Help required

[Barachiel · Accepted solution]

@webbja77,

Thank you for responding,

It's great to have you back 😉

It looks like you were interacting with @Jeet_singh, but he is out for the day & I'll be glad to help you out, 

I'm the Barachiel & I'm at your service.

Please follow the steps given below to remove and add the printer again.

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

   Figure : Example of the Printers & Scanners window

   

2. Check if your printer name displays in the Printers list, and then do one of the following steps.

   • If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Click the printer name, click the minus sign to delete the printer, click the plus sign , click Add Printer or Scanner, click the printer name and then continue to the next step.

   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.

3. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

4. Figure : AirPrint displays in the Use menu

   

5. Open a document or photo, click File, and then click Print.

Let me know how that pans out.

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉

[webbja77]

Excellent this has worked now. Thanks

[Barachiel]

@webbja77

Thank you for responding,

It's great to have you back 😉

Hurray!!! I'm delighted to hear that it's working! Feel free to reach out to us again. Have a great day. 🙂

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead. 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉