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Locked

‎07-25-2019 01:34 AM

HP Recommended
Product: HP Envy 5055
Operating System: Microsoft Windows 10 (64-bit)

HP Envy 5055 Doesn’t connect to Wi-Fi. Please help.

24 people had the same question
1 REPLY 1

‎07-27-2019 04:06 PM

HP Recommended

@DonnaChowdhury

Thank you for joining the HP Community

 

Restore the printer to the original network settings

 

1. From the Home screen, touch (Wireless) and then touch ( Settings ).

2. Touch Restore Network Settings, and then follow the onscreen instructions.

3. Print the network configuration page and verify that the network settings have been reset.

 

Update the firmware for the printer using the USB.

 

Click here: https://support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095768/...

 

Restart the printer.

 

Try connecting the printer back to the network 

 

Refer to this document: https://support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095768/... for Changing from a USB to a Wireless Connection.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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