• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎04-02-2020 12:36 PM

HP Recommended
Product: HP Envy 5055
Operating System: macOS 10.15 Catalina

My WiFi is WPA-2 enabled and shows up in the printer's network list. But when trying to connect, the info panel says that the network has no encryption, and so the screen for entering the password won't pop up - and so can't connect to the network.

 

Same issue as posted here, but the answer provided doesn't work: https://h30434.www3.hp.com/t5/HP-Connected-Mobile-Printing-and-Cloud-Printing/Printer-won-t-connect-...

1 REPLY 1

‎04-07-2020 06:18 AM

HP Recommended

Hi @nikita34

Welcome to the HP Support Community. I'd be happy to assist you.

 

Have you tried connecting any other device and check if that asks for a password?

 

Restart the Wireless router and the printer.

 

If you have already tried restoring the network settings, you may skip this step.

 

Update the printer firmware

On the printer screen, go to Setup > Tools > Update the printer > Check now

Click here to know different methods of updating printer firmware.

 

Make sure you are selecting the right network name. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.