HP Envy 5055

[Justin47]

My printer will only print blank pages or blocks of very light color if it prints anything at all. I have it installed on my phone and I just need it for shipping labels etc. I have followed moat all steps on the website and nothing seems to work. Please advise.

[Kumar0307]

@Justin47, Welcome to the HP Support Community!

• Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.
• Have you tried printing a PDF or Word document or a picture from the iOS device and check if it prints fine?

Check for software updates on the iOS device

Go to Settings > General > Update the software

Update the printer firmware

Click here to know different methods of updating printer firmware.

Check the estimated ink levels

On the printer control panel, touch the Ink icon  to display the current estimated ink levels..

Clean the ink cartridges

1. On the printer control panel, swipe left on the display, and then touch Setup .

2. Touch Tools, and then touch Clean Cartridges.

3. If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.

4. NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

Print a Print Quality Diagnostic report

1. On the printer control panel, swipe left on the display, and then touch Setup .

2. Touch Tools.

3. Swipe up on the display, and then touch Print Quality Report.

For more info on resolving print quality issues, refer to this document. 

Hope this helps! Keep me posted. 

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