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Andersonsix
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HP Envy 5540 won't make copies. "Copy does not support Statement". Letter size paper in tray.

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HP Envy 5540 Printer

HP Envy 5540 stopped making copies.  I get this: "Copy does not support Statement". Letter size paper is in tray and the settings are for letter size too.  Printer works if print from computer, but won't make copies from the glass.

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TEJ1602
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@Andersonsix, Welcome to HP Support Community!

 

I see that you have issues with copying, let us try to isolate and resolve the issue.

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Follow the steps from the document HP Printers - Resolving Copy Problems for further assistance.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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