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shellbear
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Solved!

HP Envy 5541 cannot recognise the correct wifi password - worked fine before nothing had changed

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HP ENvy 5541 printer
Microsoft Windows 10 (32-bit)

The printer has stopped recognising the correct wifi password - just keeps saying it is incorrect even though it isn't and wont connect. Or its says connection problem - unable to connect to network. 

The wifi is working fine on all other devices just not the HP printer. 

3 REPLIES 3
sandytechy20
HP Support Agent
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@shellbear

 

Welcome to HP support community.

 

Restore the printer network setting defaults: 

  1. From the home screen of your printer control panel, touch the Wireless icon .

  2. Touch the Setup icon .

  3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

  4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

    The printer searches for available networks.

  5. Touch the name of your wireless network.

  6. Follow the onscreen instruction.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

shellbear
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thanks that worked! 

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asmita6658
HP Support Agent
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@shellbear

 

That's great! Happy to hear that.

 

If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

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