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‎11-28-2019 04:45 AM - edited ‎11-28-2019 05:02 AM

HP Recommended
Product: HP ENvy 5541 printer
Operating System: Microsoft Windows 10 (32-bit)

The printer has stopped recognising the correct wifi password - just keeps saying it is incorrect even though it isn't and wont connect. Or its says connection problem - unable to connect to network. 

The wifi is working fine on all other devices just not the HP printer. 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-30-2019 03:06 PM

HP Recommended

@shellbear

 

Welcome to HP support community.

 

Restore the printer network setting defaults: 

  1. From the home screen of your printer control panel, touch the Wireless icon .

  2. Touch the Setup icon .

  3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

  4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

    The printer searches for available networks.

  5. Touch the name of your wireless network.

  6. Follow the onscreen instruction.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎11-30-2019 03:06 PM

HP Recommended

@shellbear

 

Welcome to HP support community.

 

Restore the printer network setting defaults: 

  1. From the home screen of your printer control panel, touch the Wireless icon .

  2. Touch the Setup icon .

  3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

  4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

    The printer searches for available networks.

  5. Touch the name of your wireless network.

  6. Follow the onscreen instruction.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎12-04-2019 12:36 PM

HP Recommended

thanks that worked! 

Was this reply helpful? Yes No

‎12-05-2019 07:32 AM

HP Recommended

@shellbear

 

That's great! Happy to hear that.

 

If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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